For those experiencing problems with School Gateway Notifications/Messages25 March 2021 (by admin) |
Please see below from schoolcomms - the system/app provider. We hope this helps.
Battery optimisation can prevents some devices from receiving Push Notifications when the battery is below a certain percentage.
Please can parents/carers check that they are on the latest version of the School Gateway APP. (They can check this in the APP store or logout of the APP and uninstall and re-install the APP)
Parents will need to refer to the help guide for their specific device/or contact their provider if they are still not receiving the notifications after following the guidance below.
For Apple devices:
- On your phone go to Settings
- In here scroll down to the "Notifications Centre"
- Select School Gateway
- In here ensure that under the heading "Notification Centre" it is switched on
- Close the screen; you will now receive notifications when new app messages come through
For Android devices:
- On your phone go to Settings | Applications Manager
- Scroll down your list of apps until you find School Gateway and select it
- In here there will be a tick box that says "Show notifications" ensure this is selected
- Close the screen; you will now receive notifications when new app messages come through
For Samsung devices:
- Tap the Apps icon on your home screen.
- Tap Settings.
- Tap Apps or App Manager
- Scroll down and tap School Gateway.
- Tap Notifications.
- Confirm Block all is toggled OFF (Samsung / other devices, Toggle Allow Notifications ON)
- Restart your device.
For Huawei devices:
- On your phone go to Settings | Notification and Status Bar | Notifications Centre
- Scroll down your list of apps until you find School Gateway and select it
- Activate 'allow notifications' and also ' priority display'
- Restart your device
- You will now receive notifications when new app messages come through
Thank you
